abc's chief white house correspondent jonathan karl looks at the whole picture right now. >> reporter: healthcare.gov may be working better, but dan howard of freeport, pennsylvania has been trying to enroll for two months and is still out of luck. >> i can log on and amazingly i can log on darn quick, but whenever i finish my actual log-in it says i can't go any further because i'm not verified that i'm me. >> reporter: he received a cancellation notice from his insurance company back in september. now howard is worried he's running out of time to get a new policy. >> i had a heart attack nine years ago. i'm terrified of not having a policy on january 1st. >> reporter: others trying to log onto the website today experienced delays. the white house says it's due to a huge increase in traffic worthy of cyber monday. 375,000 visiting the website by noon today. but this time for those who can't get in right away, there is a system that allows them to wait online. we were able to get on the site after about ten minutes. the bottom line, the administration says, after a massive effort to f